Viettel is requiring mobile customers to complete identity verification per Circular No. 08/2026/TT-BKHCN to avoid restrictions on calls and SMS services. Users must visit the nearest Viettel Store with their passport for free verification. The process may require appointment scheduling (example: June 21). Call 198 and press 0 for assistance (free of charge). The post includes a user's experience reporting delays and recommending pre-verification via a Vietnamese contact before traveling to the verification center.
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Vietnam Mobile Service Identity Verification Required (Circular 08/2026) – Viettel Update
Viettel mobile identity verification requirement under Circular 08/2026; free in-store verification with passport; call 198 for assistance.