Customer Support Specialist – Remote Role

About this role

Fully remote customer support specialist position. Responsibilities: consult users in online chat and email, assist with registration and account management, verify client information in CRM, process Zendesk tickets, follow internal guidelines and scripts, document interaction results, escalate complex cases, communicate professionally with customers, meet quality standards and response times. Requirements: strong writing skills, attention to detail, stress resilience, confident computer use, ability to learn new systems quickly, capacity to handle large information volumes. Flexible 8-hour shifts, training and onboarding support provided with ready templates and instructions.

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